– By Mathias Nicolai
#1 Language: English 🇺🇸
For a get together with a former colleague in Munich, we decided to take the Hilton Munich Park as our meeting point. Located directly at the English Garden, the hotel offered a fair price and a nice view. Nobody knew, at that point, that the beginning of our stay would be so difficult. How my stay was and if I would recommend the hotel, you can read it here.
Month of stay: July 2018
Booked room: Twin Guest Room
Obtained room: Twin Deluxe Room Park View
Hilton Honors Status: Gold
Price: 119€ / USD140 / R$520 incl. taxes and service fees
I booked the room through the Hilton app just 4 days before my stay started, during the still ongoing Hilton Honors Sale. The price of 119€ was the cheapest I could find for the next 3 weeks. Though I wanted to have two separate beds and not a big King bed, they didn’t have this option available. So I booked a King bed room and then wrote an email to the Hilton Munich Park after I received the booking confirmation, just kindly asking if they could change the room. A couple of hours later, I received the confirmation of the switch, and it was already showing in my booking. Great! \o/
Two days before my stay I received an email by the Guest Relation Agent with the subject “Welcome to Hilton Munich Park”. I was wondering what this email was about, because I never received a pre-arrival e-mail by any Hilton hotel before. In the end, there was just general information. Additionally, they were also inquiring if I had any special requests, in order to let them know beforehand.
But there was something else written which I really didn’t like: “Your room will be available at 4pm”. Seriously? The usual Check-In time is at 3pm, which I personally already find too late. As a reminder: Just a couple of weeks ago the Roomers Baden-Baden offered 2pm as the usual time to check in (even though it didn’t work). Anyways, since we had already scheduled to meet at 4pm, the check-in time wasn’t a big issue for me, but generally I don’t find this time really pleasant.
One day before arrival I could do the online check-In through the app and choose the room I wanted (similar to check-in for a flight where you choose your preferred seat). We already got upgraded to a Twin Deluxe Room with Park View. That means we would have a room on the 5th-10th floor with a view to the English Garden. Cool! Thus, I chose the 10th floor, which was really nice, quiet and had a wonderful view over Munich.
On the day of our stay, we arrived at the hotel almost exactly at 4pm. There were already two cars in front of us at the entrance and no concierge to take our luggage or car keys. We didn’t need it anyways since we travelled super light for only one night, but it’s always nice to be welcomed when you step out of your car. Ok, so we parked the car in the garage by ourselves. The parking costs 28€ per day….not cheap at all.
We entered the entrance hall and saw a big line at the Check-In desk. It took around 10 minutes until it was our turn. It already started with not even being welcomed or “how was your journey here?”. Rather, the receptionist started with “your room is not ready yet” (at 4:15pm!), and finished with “sorry, you can’t use the executive lounge today”. Well, as a Hilton Honors Gold member the lounge access is granted in case you are upgraded to a room with lounge access, or in case of availability. “In case of availability” means that there are not too many other guests with Diamond Status (they always get lounge access) and/or too many people who booked a room with lounge access. Seems like that day was such a day where all Diamond members decided to choose the same hotel, or everybody booked a room with lounge access. Therefore, it would be the first time ever I wouldn’t get access to the lounge. Ok, I asked again, in a friendly way, if we could at least wait in the lounge until our room was ready. The receptionist called somebody and… we got access! Sometimes it’s really good to ask (again).
I inquired if they would call us when our room was ready, but she said no: “they will come to you in the lounge and inform you”. Ok… Let’s see how that works. So, we went up to the 12th floor, the level of the executive lounge, and waited. At 5pm, I asked the woman at the lounge desk if our room was available, but it wasn´t… So, we kept on waiting. At 6pm, I went there again, already a bit annoyed, and then… finally… the room was ready. Still, a total inconvenience to get your room keys only at 6pm! We were told that we could still use the lounge and received two drink vouchers for up to 13 euros each, no cocktails included. Ok, but who needs a drink voucher when you can have drinks (alcohol from 6-8:30pm) at the executive lounge for free?
As I already mentioned, our room was located at the 10th floor. The room was big, with two beds, a small but decorative sitting area, a desk right in front of the beds and a TV located quite far away from the beds. The mini bar was fully equipped. A chocolate and an apple were provided as a welcome gift. The closet at the entrance of the room was big enough and contained a hairdryer, a safe, an iron and an ironing board.
In the room, next to one of the beds, we could also find a door, not locked, but blocked. You could actually open the door to the other room, but just a bit, maybe 10 cm. Behind that there was another door which led to a room next to ours. We figured the door was actually for families who want to stay connected. Of course we didn’t try to force the door to the other room because it would be weird to peak inside another room which was probably occupied. But it can actually happen that the door to your room opens, in the middle of the night, and somebody tries to sneak in… A total nightmare! The door should at least be locked!!!
The bathroom was big enough, but it had a 2 in 1 shower-bathtub situation with a curtain… This was maybe standard 5-10 years ago. Now, it´s just not up to date. The standard amenities of Hilton were provided in small bottles like shampoo, shower gel and body lotion. One other thing I realized, is that there was quite a big sink, but it was uncomfortable to wash the hands. When you turned the water on, you had to place your hands very close to the opposite edge of the sink, because the water tap was so small that it couldn´t reach the middle of it. I hate this, but maybe it’s only me…
The really nice thing about the room was the view. You could see almost every part of Munich from there. Amazing! The big BUT: the balcony itself looked horrible. There was nothing there… No chair, table or anything to make you feel comfortable.
The Executive Lounge
Since we had to wait for a long time for the room keys , we were granted access to the hotel executive lounge. This was extremely convenient since the get together with my former colleague was all about catching up. Thus, we spent the entire afternoon and evening in the executive lounge.
To enter the lounge you need your key card. After you make it there, you can expect a small stylish lounge. From the get-go I thought to myself that the lounge was too small for the size of the hotel, and that it would get really crowded afterwards. In the end, the lounge was quite full during happy hour, but thank God it was never completely full during the time we spent there.
The Executive lounge offers lounge areas and dining tables, one TV, a little desk with a computer at the last corner of the room, one coffee machine, a variation of teas, soft drinks and water, as well as nuts and cereal bars. Some fruits and gummy bears were also provided. Next to the sitting area, there were also 5 balconies with two chairs and one table each, where you could just sit down, relax and enjoy a nice view. The balconies can also be used for smoking.
The bathrooms are not located inside the lounge. You just have to go out and around the corner – not an issue at all. But there was only one bathroom/toilet for each gender. I found it wasn´t enough.
During happy hour they served a small buffet: rice, beef, a small salad bar, bread, tomato and mozzarella, Vitello Tonnato, a cheese platter and small dessert plates. All in all, not so much, but the food was good!
On the next morning, we decided to also have breakfast in the lounge. It was completely empty when we entered at 8am. It was so quiet and there was a wonderful morning view! For breakfast, they served scrambled eggs, sausages, different kinds of juices, yoghurt, cereals, different kinds of fruits, breakfast meat, smoked salmon and cheese in slices, a variety of bread, croissants, jams and tiny muffins. There was no cook on the spot to cook fresh meals as you can find in bigger lounges sometimes. The overall impression: there wasn´t much to choose from but it was a good simple breakfast. It was also enough to be full afterwards. At first, when we saw the variety, I thought of going downstairs to have breakfast at the normal restaurant, but because it was so quiet upstairs we decided to stay.
Just to mention again, we didn’t have to pay for that food, since it was included with the lounge access.
The People’s bar is located at the ground floor. It’s really stylish, it has a nice atmosphere and the bar keepers are friendly. We used our drink vouchers there, just for the sake of using them.
The Recreation Area
The whole recreation area is located on the basement floor (-1). It contains the Spa, a small indoor pool, and a gym. The garage is right next to the entrance, which is not really nice when you go to the pool in your robe, and people are passing by with their luggage on the way to or coming from the dark garage… The entrance looked nice and modern though. Massages and physiotherapy are also offered. The pool area is not really big – it’s actually quite small with only a handfull of places to sit down. The gym offers some running machines and weights, but looks a bit outdated as well as the pool area.
The Hilton Munich Park is perfectly located if your goal is to relax. There´s a lot of green around and the Isar river is right next to it. The hotel also offers great views of Munich.
I personally don’t think (or hope) that the service was standard, because everything went really bad at the beginning. Lying to the customers about the check-in time and letting them wait until 6pm to go inside the room without giving them any information in between is just not the way you treat your clients!
The hotel itself is a bit outdated, which was even said by the employees, but it was still ok. Some parts definitely need a refurbishment, but it’s still a comfortable place to stay in Munich. If you have access to the lounge, don’t expect too much so you won´t be disappointed. If I would come here again? Yes, because the area around is just beautiful and I hope my next experience there will be better.
#2 Language: Portuguese 🇧🇷
Review: Hilton Munich Park
Para uma reunião com um ex-colega em Munique, escolhemos o Hilton Munich Park como nosso ponto de encontro. Localizado diretamente no Jardim Inglês, o hotel ofereceu um preço justo e uma bela vista. Ninguém sabia, naquele momento, que o início da nossa estada seria tão desgastante… Aqui eu conto como foi o meu pernoite lá e se eu recomendaria o hotel!
Mês de estadia: Julho 2018
Quarto reservado: Twin Guest Room
Quarto obtido: Twin Deluxe Room Park View
Status Hilton Honors: Gold
Preço: 119€ / USD140 / R$520 taxas de serviço inclusas
Reservei o quarto pelo Hilton app apenas 4 dias antes da minha estadia, durante a liquidação Hilton Honors que ainda está em andamento. O preço de 119 € foi o mais barato que encontrei para as 3 semanas seguintes. Embora eu quisesse ter duas camas separadas e não uma grande cama king size, eles não tinham essa opção disponível. Assim, reservei um quarto com cama king size e, em seguida, escrevi um e-mail para o Hilton Munich Park depois de receber a confirmação da reserva. No email, eu perguntei gentilmente se eles poderiam mudar o quarto para um com camas separadas. Algumas horas depois, recebi a confirmação da troca e ela já estava aparecendo na minha reserva. Ótimo! \ o /
Dois dias antes da minha estadia, recebi um e-mail do agente de relações com o cliente, com o assunto “bem-vindo ao Hilton Munich Park”. Fiquei me perguntando o que esse e-mail seria, já que eu nunca tinha recebido um e-mail pré-chegada de nenhum Hilton antes. No final, o email continha apenas informações gerais. Além disso, eles também perguntavam se eu tinha algum pedido especial, a fim de avisá-los antecipadamente.
Só que havia algo a mais escrito no e-mail que eu realmente não curti: “Seu quarto estará disponível às 16h”. Sério isso? O horário habitual de check-in é às 15h, o que eu pessoalmente já acho tarde. Só para lembrar: há apenas algumas semanas, o Roomers Baden-Baden nos ofereceu check-in às 2 da tarde (mesmo que não tenha funcionado….). De qualquer forma, como eu e meu colega já tínhamos marcado para nos encontrar às 4 da tarde, o horário do check-in não foi um grande problema para a gente. Mesmo assim, no geral, não é um horário conveniente.
Um dia antes da chegada, eu pude fazer o check-in online através do aplicativo e escolher o quarto que eu queria (semelhante ao check-in para um vôo onde você escolhe o seu assento preferido). No aplicativo, já mostrava um upgrade para um quarto Twin Deluxe com vista para o parque. Isso significa que teríamos um quarto do 5º ao 10º andar, com vista para o Jardim Inglês. Bem legal! Eu escolhi um quarto no 10º andar, o que foi muito bom, tranquilo, e tinha uma vista maravilhosa de Munique.
No dia da nossa estadia, chegamos ao hotel quase exatamente às 16h. Já havia dois carros na nossa frente para estacionar e nenhum concierge apareceu para levar nossa bagagem ou chaves do carro. De qualquer forma, nós não precisávamos desse serviço, já que viajamos com malas pequenas apenas para um pernoite. Mesmo assim, é sempre bom ser recebido no hotel quando você sai do seu carro, né? Bom, estacionamos o carro na garagem sozinhos. O estacionamento custa 28 € por dia … não é nem de longe barato.
Quando entramos no hall de entrada, vimos logo uma grande fila no balcão de check-in. Demorou cerca de 10 minutos até que chegasse a nossa vez. A conversa com a recepcionista não começou com um “bem-vindo” nem com “como foi sua viagem?”. Em vez disso, ela já jogou a bomba “seu quarto ainda não está pronto” (às 16h15!). Ainda emendou um “desculpe, o senhor não pode usar o lounge executivo hoje”. Bem, como membro Hilton Honors Gold, o acesso ao lounge é concedido caso você receba um upgrade para um quarto com acesso ao lounge ou em caso de disponibilidade. “Em caso de disponibilidade” significa que não há muitos outros hóspedes com status Diamond (eles sempre têm acesso ao lounge) e/ou muitas pessoas que reservaram um quarto com acesso ao lounge. Parece que, nesse dia, eu dei azar e todos os membros Diamond decidiram escolher o mesmo hotel ou todo mundo reservou um quarto com acesso ao lounge. Portanto, seria a primeira vez que eu não teria acesso. Ok, eu perguntei novamente, de uma forma amigável, se podíamos, pelo menos, esperar no lounge até o nosso quarto ficar pronto. A recepcionista ligou para alguém e … conseguimos! Às vezes vale à pena perguntar, né.
Perguntei se ela nos ligaria quando o nosso quarto estivesse pronto, mas ela disse que não: “alguém irá até vocês no lounge para avisar”. Ok … Vamos esperar, então. Lá fomos nós para o 12º andar, onde está o lounge executivo. Às 17h, eu perguntei à moça da recepção do lounge se nosso quarto “já” estaria disponível, mas não estava … Continuamos esperando. Às 18h, eu fui lá novamente, já um pouco irritado, e então … finalmente … o quarto estava pronto. Ainda assim, um inconveniente total pegar as chaves do quarto apenas às 18h! Pelo menos, nos disseram que poderíamos continuar usando o lounge e ainda recebemos dois vouchers de bebida de até 13 euros cada, não valendo para coquetéis. Tudo bem… mas quem precisa de um voucher de drink quando você pode ter bebidas alcóolicas (18h-20h30) no lounge de graça?